The flexibility and automated effectiveness of our revenue cycle management processes differentiate Zotec’s technology from other solutions in the market today. We have a unique capability in our software system to specify individual billing protocols by payer — including how, when and what communications are made to potential payers, and what steps are taken when the carrier or patient doesn’t pay.
Our protocol assures the progression of different types of charges through the billing process. After checking to make sure every claim is clean before submitting for payment, our software is focused on the 15-20% of all claims that are likely not being appealed, and incorporates specific follow-up protocols that assure all variant payments and denials are aggressively pursued and successfully appealed.
Our follow-up processes on self-pay claims employ outbound dialing and a unique interactive voice response technology with patient access innovations to ensure that you get paid for the work you do.