Arizona-Based Integrated Medical Services Selects Zotec Partners as Exclusive Revenue Cycle Management Provider

More Access to Data, Time-of-Service Collections Technology and Patient Experience Drive Multi-specialty Group’s Decision to Outsource

INDIANAPOLIS, IN – Zotec Partners (Zotec), an industry leader in physician billing and practice management services for health systems and multi-specialty physician groups, announces an exclusive revenue cycle management (RCM) agreement with Arizona-based Integrated Medical Services, Inc. (IMS). IMS is a physician-led organization united through its providers’ commitment to high-quality, innovative health care. The multi-specialty group has approximately 100 providers with 50 locations delivering primary care and most specialties well-represented throughout the Phoenix market.

In the new arrangement with IMS, Zotec will apply sophisticated RCM analytical support with increased data access, time-of-service collection enhancements and patient experience methods for optimized financial performance across the group’s 50 locations.

David J. Law, executive vice president of sales and marketing with Zotec, says the company’s RCM success strategy for IMS lies in two parts: “Because patient responsibility for payment continues to increase, we first outlined the need to enhance IMS’ patient experience methods, including implementing our time of service collections module, increasing the groups access to patient data, and expanding payment options for patients.” Secondly, he adds, “we’ve integrated our proprietary billing technology and unique processes across IMS’ large infrastructure to ensure that all medical encounters are paid accurately and efficiently in all locations.”

IMS was seeking ways to directly engage and understand patient behaviors in order to collect money owed during time of service and beyond, according to Mindy Smith, CEO of IMS, who states, “IMS needed time of service collections technology and enhanced payment options in order to collect more money from our self-pay patients. Zotec’s TOS portal, paired with its mobile and texting capabilities, online patient portals and auto-deduction from health savings accounts, all give our patients more options and flexibility in the billing process.” Ms. Smith goes on to say that data access was a primary factor in choosing Zotec. “Zotec has the ability to harness data that not only gives our group added transparency into the revenue cycle, but also gives us the capability to more effectively communicate with our patients about what is owed at the time of service versus when payments are due. We’re more than confident these measures combined will greatly increase collections for our group,” she adds.

Zotec is committed to the continual pursuit of excellence in the physician revenue cycle and practice management industry by delivering effective solutions through innovative technology, personalized service and measurable client results. Zotec’s proprietary processes and technology manage in excess of 80 million medical encounters across all 50 states.


About Zotec Partners
Founded in 1998 by CEO T. Scott Law, Zotec Partners is a leading national provider of revenue cycle management services to multi-specialty groups and health systems. Zotec Partners is committed to the continual pursuit of excellence in the physician revenue cycle management industry by delivering effective solutions through its proprietary technology, personalized service and measurable client results. Currently, the company serves more than 8,000 physicians in all 50 states. For media inquiries, contact Tara Rowland at For more information about Zotec Partners, visit