Transparency

Transparency for your Success.

Zotec Partners understands that health care reimbursement can often be confusing, which is why we offer varying levels of service support that satisfies not only our clients, but also their patients.

You have a question. Zotec ensures you’ll get the answer.

Transparency

Client services

Zotec’s dedicated client service managers are responsible for interacting directly with you to deliver practice reporting, analysis, and direction regarding reimbursement management, accounts receivable performance, and local and national trends affecting your practice. They have the ability to:

  • Conduct ongoing meetings to review your financials
  • Support development and revision of charge tickets
  • Analyze accounts receivable management performance
  • Oversee and/or conduct regular audits
  • Schedule and oversee coding and documentation audits
  • Interact and communicate with operations management
  • Maintain a working knowledge of your needs and business
Transparency

Patient services

Zotec uses guidelines set forth by our clients for the handling of patient service issues, and our call center representatives effectively resolve patient issues wherever possible using those guidelines. Using our extensive patient services methods, we:

  • Record every patient phone call with WAV (waveform audio) files and make them available to clients
  • Audit patient calls for higher levels of customer service
  • Monitor our inbound call report to ensure adequate coverage
  • Evaluate patient satisfaction by monitoring daily call volumes
  • Track all calls and provide call averages and statistics
  • Provide various patient access points for billing inquiries and payment

Your success is our focus.

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Customer Testimonial

Zotec has been essential to our practice in providing detailed information on our accounts and working closely with our practice manager and accountants . They have also been extremely timely in all our contacts and requests for any information we may need. We have been with Zotec since their inception and highly value their expertise and help in all areas of our anesthesia practice including contract negotiations with all our insurance carriers. Zotec is indeed the "best of the best.”

- Louis D. Bojrab, M.D. Community Anesthesia Associates
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